FAQs

Yes, we always welcome new patients to our practice! Please see our Providers Page to get to know all of our amazing pediatricians. For insurance questions, please call our billing department or your insurance company directly, or visit our Financial Policies page for more information. 

If your child is new to the practice and needs a well visit, please complete a Medical Records Release Authorization Form so we can obtain your records prior to your appointment. 

Our general office hours are Monday through Friday 8am-5pm and Saturday 9am-12pm. 

To make an appointment, please call our office. We will make every effort to answer your call; however, if you reach our voice mailbox, please leave a message and we will call you back to schedule your appointment as quickly as possible.

Please visit our Appointments page for additional information. 

We are contracted with most PPO plans. Please double check with your insurance company as well as with our billing department that we are a participating provider with your specific plan. 

Please visit our Financial Policies for additional information, and contact our billing department with any specific questions.

Yes, in fact we strongly encourage parents-to-be to set up and Meet-and-Greet with one of our doctors. These can be scheduled in the office or remotely. This is a great way to get acquainted with our office and our doctors. Please visit our Expectant Parent's page for more information.

We typically recommend that your newborn be seen in our office 1-3 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

Yes, we promote and support breastfeeding. Breastfeeding is an individualized and personal decision and should be discussed with your doctor. 

To support our new mothers, we also have experienced lactation consultants in the office that coordinate visits with your doctor. 

We have a physician on call 24 hours a day, please call our office to speak to the on call doctor. This is for emergency purposes only. Please note that refills of medications and referrals will only be managed during office hours.

Please refer to our After Hours page for additional information. 

Our routine health maintenance visit schedule follows the American Academy of Pediatrics guideline for children. Please visit our Well Child section for additional information. 

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 

All California schools require specific vaccinations prior to school entry. 

If you're apprehensive about vaccinations, please do not hesitate to speak to your doctor about your questions and concerns.

For medication refills, please call our office, or ask your pharmacy to send our office a refill request directly. Allow 1-2 business days for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least 3-5 days for approval. Routine prescriptions are refilled Monday through Friday only.

Your doctor will inform you when to expect test results. You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider who ordered the labs or tests. Normal values are reviewed and addressed by the physician who ordered them.

While awaiting test results, if there is any change to your child's symptoms or if you have any concerns, please call our office.